TheTrendz.com Cheap Diamond Engagement Rings

30 Day Return Policy

The Trendz is dedicated to serve all your jewelry needs. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was received by our distribution center) for a full refund of the purchase price, minus the shipping & handling, unless you received a damaged or incorrect item. Exchanges must be made within 30 days.

How to return an order

1. Return Authorization Code

If there is damage to an item upon delivery or you have received an incorrect item – call our customer service center immediately at 1-866-337-7464 to obtain a return authorization number. Complete the return form provided with the original packing materials. Write the RA number on the outside of the package you are returning.

2. Packing your order

Secure your item(s) and all the original packing materials, including packing slip, return form, jewelry box etc. in a plainly wrapped cardboard box (the post office has these available if you do not).

DO NOT WRITE JEWELRY DIAMONDS OR LUXURY RELATED WORDS ANYWHERE ON THE PACKAGE, AS THIS INVITES THEFT.

Shipment and Insurance

Use the following shipping methods depending on the value of your order. For your protection, please insure every return and make sure you get a receipt confirming your return has reached the destination. The Trendz is not responsible for items lost or damaged while shipping.

US Customers

If your order is valued at under $500, you can ship it back by any carrier. The Trendz recommends FedEx, DHL or USPS registered mail.

If your order value is over $500, ship your return via USPS registered mail or UPS (some conditions apply).
International Customer

If your order is under $500, you can ship it back by any carrier.

For returns over $500, customers will have to get items insured by a third party insurance company like One Service or Malca Amit (FedEx and UPS will not insure international orders over $500). The Trendz is not responsible for arranging coverage/insurance for any returns.

Mail Package to

The Trendz
550 South Hill Street, Ste. #1329
Los Angeles, CA 90013

Return Process

Our expert team of gemologists will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. The original ‘The Trendz’ security tag must still be on the item in order for refunds to be processed. The Trendz will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.
- If an order shipped is defective, then The Trendz will only reimburse shipping and handling up to a maximum of $15.
  Conditions of Return
  - Packages without a return authorization number will not be accepted for refund.
- Items must be returned in the same condition, as it was sent from The Trendz. Orders received after 30 days will not be accepted for a refund, exchange or repair.
- Any returns showing signs of wear or those that have been engraved, altered, resized (by jeweler other than The Trendz), or damaged in any way will not be accepted for return.
- Custom orders like orders with engraving, special finger sizes cannot be accepted back for a return (refund, exchange or repair).

Badly packed or uninsured items will not be accepted.
Repairs

Please allow 7 working days for most simple repairs to be corrected. Please allow more time for more complicated repairs.

Exchanges

If you want to exchange your order with some other item, please follow the return instructions. Once an item has been returned and you have received credit for the purchase, a help service representative will contact you to assist in the replacement of your order. You may at any time call our customer service center at 1-866-337-7464 to replace your order prior to this process.

Order Cancellations

Unfortunately, we can’t change your order once it’s been submitted. We process order very quickly – which is usually a good thing! We understand that everyone makes mistake, so if you have questions about your order, please contact us at 1-866-337-7464 and we will do everything we can do to accommodate your needs.

Easy Extended Access to Our Personal Help

We are always available to answer your needs around the clock and provide several options for your communication.

Direct Telephone Service: We are always available between 9.30 A.M. and 6.00 P.M. PST Monday through Friday. Our toll free service number is 1-866-337-7464. If you call after hours please leave a voice mail for our customer service department and they will return your call promptly.

Email Service: If ask question via email, we will usually respond within 24 hours. Our email address is sales@thetrendz.com. You can also go to our website www.thetrendz.com and click ‘contact us’ on upper menu bar. You can be confident that your request will be handled promptly and professionally.

Fax Service: We are always available via fax at 1-213-622-6612.

Payment Option

For your convenience thetrendz.com accepts the following credit cards:

Visa
MasterCard
American Express
Discover
Bankers Checks
Bank Wire Transfer

Sales Tax

Thetrendz.com is located in Los Angeles, CA, U.S.A. We are required by the law to collect sales tax from California residents or for purchases delivered within California.

California sales Tax is not applicable to merchandise shipped outside of California to residents of other states. We do not collect sales tax for other states. Compliance with any state sales tax or use tax is the responsibility of the customer. Contact your sales tax division for more information.

Delivery Details

1. Orders are processed as they are received. Merchandise in stock ships usually 2-3 business days. If you ordered merchandise which requires custom work, your order will normally take 5-7 business days.

2. Orders are shipped to your billing address, unless otherwise specified at the time the order is placed. For security reasons, if you provide an alternate shipping address, you must contact your credit card company to add this address to your account information. Both the billing and shipping address must be verifiable with your credit card company and/or issuing bank.

3. Orders are shipped and insured via FedEx.

4. Fed Ex is unable to deliver to a P.O. Box address. A physical street address a signature upon receipt is required for delivery.

Free Shipment by FedEx Express Saver for purchase up to $4,000.
Upgrade to FedEx 2nd day for $15
Upgrade to FedEx Priority Overnight for $25

FedEx guaranteed delivery times:
- FedEx 3 day Express Saver – Delivery by 3rd business day by 4.30 P.M.
- FedEx 2 day – Delivery by 2nd business day by 4.30 P.M.
- FedEx Standard Overnight Service – Delivery by next business day by 4.30 P.M.
- FedEx Priority Overnight – Delivery by the next business day by 10.30 A.M.
  Delivery times are to most destinations within U.S.A., excluding Alaska and Hawaii. Visit www.fedex.com for more details.
  
  Images
  
  The images featured on this website may have been altered, reduced or enlarged. These images are intended to represent the general design and appearance of the item. They are not intended as an actual picture of the piece that will be shipped.
  
  Warranty Guarantee
  
  It is the aim of thetrendz.com to be the premier choice for the quality jewelry. The Trendz merchandise has a limited 30 day warranty, and is guaranteed against defects in manufacturing and workmanship. This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise.
  
  Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer, and The Trendz shall not be held liable for any loss, theft or resulting damage that may subsequently occur. See details in our Returns, Exchanges and Insurance & liability policies
  
  Security
  
  Customer security and a safe shopping environment are our primary concern. Whenever a customer makes a purchase at thetrendz.com, our server uses Secure Socket Layer (SSL) to connect with the customer’s computer. This protocol is the finest security available. SSL encrypts sensitive customer information and guards it from interception and misuse.
  
  Protection of offline customer information is of paramount importance as well. All customers’ information, not just the sensitive information mentioned above, is restricted in our office. Employees are granted access to personally identifiable information on a strict “need to know” basis.
  
  The Trendz employees are kept up to date on security and privacy practices. On a frequent basis, and as policies change, employees are notified and reminded about the importance of customer privacy and what they can do to ensure that customer information is protected.
  
  Lastly, the servers which store personally identifiable information are located in a secure environment, in a locked facility.
  
  If users have any questions about the security at our web site, they may send an email to: info@thetrendz.com
  
  Important Legal Information
  
  The Trendz reserves the right to correct, update or otherwise change the terms and conditions of sale, information and prices at any time at our sole discretion and without notice. The Trends, its agents, affiliates or employees shall not be held liable for any indirect, incidental, punitive or consequential damages arising directly or indirectly from the use of any of the information contained in received from this web site.
  
  Thetrendz.com, its products, images logos and all other items contained in this site are protected by US and international copyright and trademark laws. It is expressly prohibited to reproduce, use, modify or in any way display or distribute this information without permission. User further agrees that conditions cannot be modified by any oral statements or any other dealings between www.thetrendz.com and the user.
  
  User also covenants and agrees that venue and jurisdiction for resolution of any dispute arising from and relating in any way to merchandise purchased from this site, or use of any information in this site shall be in Los Angeles County, California, U.S.A.

FeaturedItem

14K Gold Diamond Journey Heart Pendant 1/2 CTW

Testimonials

Thanks for all your help.

I felt comfortable buying from the site because it seemed very professional. To me that’s one of the most important things. If a very reputable company has a poor web site, or seems unprofessional, I would be less likely to use it. The site was well organized, clear and easy to use.

- Steve M.